Are you accepting Thanksgiving orders?
Yes, we are currently taking Thanksgiving catering orders. Please call 773-539-2669 and ask to speak with our catering manager, Nina.
Can I order online?
Yes, you can order select favorites such as silogs, BBQ, lumpia, and pancit directly through our website for pickup or delivery. Please note that Ruby’s Fast Food cannot be searched directly on DoorDash—online orders must be placed through our website, Uber Eats, or Menufy.
Do you offer delivery?
Yes, delivery is available within a service radius determined by our delivery partners. Orders can be placed on our website, as well as via Uber Eats and Menufy.
How can I book a private event at Ruby’s?
We appreciate your interest in hosting an event with us. For all private dining and special occasion inquiries, please call 773-539-2669 and ask for Nina.
Can I place catering orders through social media if phone lines are busy?
No, we do not accept orders through social media messaging platforms. Catering orders must be placed by phone with Nina or in person, and cancellations are not accepted after 48 hours from order placement.
Why is full payment required for catering orders?
We now require full prepayment for catering to reduce food waste and prevent no-shows. We appreciate your understanding and cooperation.
What is your cancellation policy for catering orders?
For catering orders exceeding $500, a signed agreement is required. Cancellations made within 48 hours of the event will result in a 30% cancellation fee.
Can I change or cancel my holiday order?
Due to high holiday volume, we are unable to accommodate last-minute changes or cancellations. Our staff will be fully focused on order preparation, and we appreciate your patience and understanding during this busy time.
Why can’t I find Ruby’s on DoorDash?
Pickup and delivery orders are accepted exclusively through our website system. Please visit rubysfastfoodchicago.com to place your order.
What are the requirements for special items or catering orders?
All special items and catering orders must be placed at least 48 hours in advance. We encourage customers to call or visit in person, as we are unable to respond to social media inquiries.
Do you accept reservations?
While table availability cannot be guaranteed during peak hours, reservations may be requested for groups of eight or more by calling ahead.
Do you accept credit cards?
Yes, we accept credit card payments in addition to cash.
What if I have dietary restrictions or food allergies?
Please inform your server of any dietary needs or allergies when ordering. Our team will do their best to accommodate your request or suggest alternatives.
Do you still offer weekend buffets?
Weekend buffets are no longer offered. However, buffet service may be available for private dine-in events—please call to inquire.
Why have menu prices increased?
Rising operational costs, including utilities, packaging, safety supplies, and ingredient sourcing, have impacted pricing. These adjustments help us maintain food quality and service standards.
Is gratuity added for large parties?
Yes, an 18% gratuity is automatically applied to parties of five or more, as noted on our menu and communicated by our staff.
Maraming salamat po sa inyong pagtangkilik!
Thank you for your continued support and patronage!